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Refund and Returns Policy

‌Effective Date: November 9, 2026‌

This Refund and Returns Policy applies to all purchases made via www.dressiflodecor.com, the official small home decor e-commerce platform operated by ‌ALFER COMUNICACIÓN DIGITAL, S.A. DE C.V.‌ As a retailer that curates carefully selected, compact, stylish tiny home accents designed to warm every quiet corner of your living space, we prioritize clear, fair transaction rules for all shoppers. A core principle of this policy is that no pure partial or full-only refund requests are permitted under any circumstances; all valid return claims require you to send the purchased product back to our designated warehouse to complete the full return process, before any corresponding refund arrangement will be processed.

1. Official Controller Contact Details

For all questions, requests, and communications related to this Refund and Returns Policy, you may reach out to our dedicated after-sales team through the following official channels:

  • Registered Business Address: Emiliano Zapata 33, Colonia Santa Anita, Iztacalco, 08300, Ciudad de México, México
  • Support Email: [email protected]
  • Service Hotline: +52 800 925 6278

Our team operates on working days from 9 AM to 6 PM Mexico City time, and we will respond to your return-related inquiry within 3 business days of receiving your message.

2. General Return Eligibility Rules

We offer a 30-day return window for all purchased tiny home decor pieces listed on our platform, calculated from the exact date you sign for receipt of your order. To be eligible for a valid return that can be further processed:

  1. The item must remain completely unused, in its original unaltered condition, with all original factory packaging, tags, protective foam layers, and included accessories fully intact. We do not accept returns of items that have been placed for long-term display, cleaned with non-recommended harsh chemicals, modified, damaged by improper use, or stained after delivery.
  2. You must submit your return application within the 30-day valid return window, and provide the original order number, clear photos of the unaltered product, and proof of your delivery receipt.
  3. All return requests will not be approved as pure refund-only claims: you are required to ship the qualified return item back to our designated return warehouse located in our registered Mexico City address. Once our in-house quality check team confirms the returned item meets all eligibility standards, we will proceed to process your full refund for the original order value. We strictly reject any requests for full or partial refunds submitted with no intention of returning the physical purchased product, including but not limited to claims of “lost in delivery” without valid official shipping damage proof, or claims of minor aesthetic differences with no willingness to send the item back for return verification.

Note that all our products are crafted with non-toxic, pet-friendly durable materials, and we provide official care guidance that all decor accents only need to be wiped gently with a soft dry cloth to keep their finishes intact. Returns caused by failure to follow this official cleaning and maintenance guidance will not be considered eligible.

3. Exceptions and Non-Returnable Items

The following scenarios and products are not eligible for return processing, and no corresponding refund will be issued, even if a pure refund-only request is submitted:

  1. Custom personalized decor products, such as custom engraved inspirational wooden block signs with your exclusive text requests, which are produced uniquely for your order.
  2. Items marked on the product page as “final sale” during limited-time promotional events.
  3. Items that show obvious signs of human-induced damage after delivery, including scratches, broken ceramic edges, melted resin, or dents on metal pieces that are not caused by original factory defects.
  4. Orders that have exceeded the 30-day valid return window.

4. Return Shipment and Fee Arrangement

For all eligible returns, you are responsible for covering the return shipping cost to send the product back to our designated warehouse. We do not provide free return shipping labels unless the product you received has confirmed original factory defects, or the delivered item is completely mismatched with the product you ordered. Once our team confirms the returned item meets all return eligibility requirements, you do not need to pay any extra processing fee for the subsequent refund.

We strongly recommend you use a traceable, insured shipping service to send back the return item, to avoid the risk of lost parcels during the return shipment process. If the return item is lost in transit before being delivered to our warehouse, we will not be able to process your refund request, as we are unable to verify the returned product status.

5. Refund Processing Timeline and Method

After our quality inspection team completes the verification of your returned item and confirms it meets all return conditions:

  1. We will send you a formal confirmation email to notify you that your return has been approved.
  2. The corresponding full order amount will be refunded to your original payment method you used to place the order. Please note that the actual arrival time of the refund varies depending on different payment service providers, which usually takes 5 to 10 business days to show up in your account statement.
  3. Under no circumstances will we issue a refund before we physically receive and inspect the returned product at our warehouse. All pre-shipment pure refund requests, including requests for partial refunds to keep the item you received, are strictly prohibited, to maintain fair and equal shopping rights for all our customers across our full collection of candle holders, ceramic vases, tiny ornaments, and other curated decor pieces.

6. Damaged and Defective Delivery Handling

If you receive an order that arrives with obvious shipping damage, or contains a confirmed original factory defect that affects normal display and use of the decor piece, please contact our after-sales team within 48 hours after you sign for the parcel, and provide clear photos or short video clips that show the damage condition, as well as the intact original outer packaging. In this scenario, you can choose to return the defective item for a full refund after sending the product back to our warehouse, or request an equivalent brand new replacement of the same product. We will cover all the shipping fees for both the return of the defective item and the delivery of the new replacement product. No pure refund-only options are offered in this scenario.

This policy works in alignment with our previously published Shipping Policy, Privacy Policy, and Terms of Service. If you have any unclear points about this return and refund rule, do not hesitate to contact our support team via [email protected] at any time.